PRIVACY POLICY

Quest Aeronautics GmbH (“Quest Aeronautics,” “we,” “us,” or “our”) is committed to protecting the privacy of personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. This Privacy Policy explains how we collect, use, store, and share personal data of our customers, employees, and website visitors.

Collection of Personal Data

Quest Aeronautics collects personal data only when necessary for the following purposes:

  • Providing products and services to customers
  • Responding to inquiries and customer support requests
  • Operating and improving our website and marketing activities
  • Meeting legal and regulatory requirements

The types of personal data we collect may include:

  • Identity and contact information: name, email address, phone number, postal address
  • Billing and payment information: transaction details, invoices (processed through secure third-party payment processors)
  • Website usage data: IP addresses, browser type, device information, cookies, and analytics data
  • Publicly available data: information sourced from public databases or social media

We collect data directly from users (e.g., when filling out forms) or automatically via cookies and analytics tools.

Lawful Basis for Processing Personal Data

Under GDPR, we process personal data based on:

  • Performance of a contract (e.g., fulfilling orders, providing services)
  • Legitimate interests (e.g., improving our website, fraud prevention)
  • Legal obligations (e.g., accounting, regulatory compliance)
  • User consent (e.g., for marketing emails, cookies)

Users have the right to withdraw consent at any time.

Storage and Retention of Personal Data

We store personal data on secure servers and databases and take appropriate technical and organizational measures to prevent unauthorized access, alteration, disclosure, or destruction.

 

Retention periods:

  • Customer account and transaction data: retained for seven years to comply with tax and accounting laws
  • Inquiry data (emails, messages): retained for twelve months unless required for legal compliance
  • Website analytics data: retained for fourteen months in accordance with Google Analytics’ default retention period
  • Cookies and tracking technologies: subject to user-defined settings via the Cookie Banner

When data is no longer required, we securely delete or anonymize it.

Sharing of Personal Data

Quest Aeronautics may share personal data with:

  • Third-party service providers, such as payment processors, cloud storage providers, and email marketing platforms, under strict confidentiality agreements
  • Regulatory authorities or law enforcement if legally required, such as for compliance with court orders or legal investigations

International data transfers

Some data (e.g., via Google Analytics or ReCaptcha) may be transferred outside the European Union/European Economic Area, such as to the United States. We ensure these transfers comply with GDPR by using:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Data Processing Agreements (DPAs) with service providers

Users may request more details about these safeguards by contacting us.

Rights of Individuals

Under GDPR, individuals have the following rights regarding their personal data:

  • Right to access: request a copy of your personal data
  • Right to rectification: request corrections if your data is inaccurate
  • Right to erasure (“right to be forgotten”): request deletion of personal data, subject to legal retention obligations
  • Right to restriction of processing: request to limit processing under certain circumstances
  • Right to object: opt out of direct marketing and processing based on legitimate interests
  • Right to data portability: request transfer of your data to another controller

To exercise these rights, contact us at office@quest-aeronautics.com.

Users also have the right to file a complaint with their local Data Protection Authority if they believe their rights have been violated.

Use of Cookies and Tracking Technologies

Quest Aeronautics uses cookies and similar tracking technologies to improve website functionality and analyse user behaviour.

 

Types of cookies used:

  • Essential cookies: required for core website functionality and cannot be disabled
  • Analytics cookies: used for visitor tracking (Google Analytics)
  • Marketing cookies: used for targeted advertising and third-party tracking tools

Users can manage or disable cookies through:

  • The Cookie Banner and Consent Management Tool
  • Browser settings, such as in Chrome, Firefox, and Safari

More details are available in our Cookie Policy.

Google Analytics and ReCaptcha

We use Google Analytics to track visitor behavior and website performance. Data is stored on Google servers in the United States, and users can opt out via the Google Analytics Opt-out Browser Add-on.

We also use Google ReCaptcha to protect forms from spam bots. ReCaptcha collects IP addresses and user interactions—this data is processed under Google’s Privacy Policy.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our data practices or comply with new regulations. Updates will be published on this page with a revised “Last Updated” date.

Contact Information

For any questions or privacy-related concerns, please contact:

Email: office@quest-aeronautics.com
Address: Coulinstraße 30/13.01, 4020 Linz, Austria