Quest Aeronautics General Terms and Conditions (GTC) - B2B and B2C

Preamble

These General Terms and Conditions (GTC) apply to all business transactions between Quest Aeronautics GmbH (“Quest Aeronautics,” “we,” “us,” or “our”) and its customers, whether business customers (B2B) or consumers (B2C).

These GTC are based on the General Terms and Conditions of the Austrian Association of Consulting Engineers (Fachgruppe Ingenieurbüros, Wirtschaftskammer Österreich) and have been adapted to include additional services provided by Quest Aeronautics, including engineering services, piloting services, and the sale of aviation-related products and services.

The GTC contain sections applicable to both B2B and B2C customers, as well as sections specific to each category, as indicated.

General Terms and Conditions for Engineering Services and Piloting Services

Validity and Deviations

These General Terms and Conditions apply to all current and future contracts between the client and Quest Aeronautics. Deviations from these conditions, particularly the client’s own terms, shall apply only if expressly agreed in writing by Quest Aeronautics.

Quotations and Contract Formation

Unless otherwise stated, all quotations are non-binding. A contract is only formed when Quest Aeronautics confirms the order in writing or begins performing the service. Any modifications to a contract must be agreed in writing.

Scope of Services and Performance

The nature and scope of the agreed services are based on the contract, power of attorney, and these GTC. Quest Aeronautics reserves the right to engage third-party contractors for service execution but shall notify the client in writing.

Warranty and Liability for Defects

B2B clients must notify Quest Aeronautics of defects within 14 days of delivery by registered letter. B2C clients are entitled to statutory warranty rights under the Austrian Consumer Protection Act (KSchG). Claims for rescission or price reductions are excluded, except where a repair or replacement is not possible.

Limitations of Liability

Quest Aeronautics shall only be liable for damages caused by gross negligence or intent. Liability for consequential damages, loss of profits, and third-party claims is expressly excluded, except where required by law. Liability for technical advice or consultation is excluded unless explicitly agreed in writing.

Withdrawal from Contract

Withdrawal from the contract is permitted only for valid legal reasons. If a delay in the client’s cooperation renders contract fulfillment impossible, Quest Aeronautics reserves the right to withdraw and claim compensation. In the event of unjustified withdrawal by the client, Quest Aeronautics retains the right to full compensation for services rendered.

General Terms and Conditions for the Sale of Aviation Products and Services

Offer, Order Confirmation, and Contract Conclusion

Offers made by Quest Aeronautics are non-binding unless expressly agreed otherwise. Orders placed by the customer are binding and shall be confirmed in writing by Quest Aeronautics.

Prices and Payment Terms

Prices are in euros (€) and exclusive of VAT (for B2B) unless otherwise specified. Payment must be made in full before shipment unless otherwise agreed in writing.

Delivery and Risk Transfer

Delivery times are non-binding unless otherwise agreed in writing. The risk of accidental loss or deterioration of the goods transfers to the customer upon shipment.

Retention of Title

All goods remain the property of Quest Aeronautics until full payment is received. In the event of non-payment, Quest Aeronautics reserves the right to reclaim the goods without prior notice.

Warranty and Defects

For B2B customers, the warranty period is 12 months from delivery. For B2C customers, the warranty period is 24 months from delivery. The customer must inspect goods immediately upon receipt and report defects within 14 days.

Right of Withdrawal (B2C Customers Only)

In accordance with the Austrian Consumer Protection Act (KSchG) and EU Consumer Rights Directive (2011/83/EU), consumers have the right to withdraw from a distance or off-premises contract within 14 days without providing a reason.

Exemptions

The right of withdrawal does not apply to:

  • Customized or made-to-order products
  • Digital content that has already been accessed or downloaded
Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To:
Quest Aeronautics GmbH
Coulinstraße 30/13.01
4020 Linz
Austria

Email: office@quest-aeronautics.com

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*):

  • Ordered on () / Received on (): ______________
  • Name of consumer(s): ______________
  • Address of consumer(s): ______________
  • Signature of consumer(s) (only if this form is notified on paper): ______________
  • Date: ______________

(*) Delete as appropriate.

Force Majeure

Quest Aeronautics shall not be liable for failure to perform due to events beyond its reasonable control, including but not limited to:

  • Natural disasters, strikes, governmental actions, or supply chain disruptions

If a force majeure event exceeds three months, Quest Aeronautics may withdraw from the contract without liability for damages.

Data Protection and Privacy

Quest Aeronautics processes personal data in accordance with GDPR. Further details are outlined in the Privacy Policy.

Applicable Law and Jurisdiction

For B2B contracts, the exclusive jurisdiction is Linz, Austria. For B2C contracts, statutory jurisdiction under Austrian consumer protection laws applies.